I just got this email message from my power company.  Wow, this is customer service .  Way cool on their part. 

Dear Donald Claxton,
At TXU Energy, we work hard to keep you informed about issues that may impact your electricity service.
Based on current projections from the National Hurricane Center, Hurricane Ike will make landfall along the Texas coast late today or early Saturday and could impact your electricity service.
In anticipation of possible electric system outages that could be caused by Hurricane Ike, TXU Energy reminds and encourages our customers to call and report outages, should they occur.
The TXU Energy toll-free telephone number for outage reporting is available 24 hours a day, seven days a week. You should report any outages by calling 1-800-233-2133 so they can be resolved by your local transmission and distribution company. Spanish-speaking customer service representatives are available.
Be sure to visit TXU Energy online for helpful power outage information.
You're important to us and you can count on us to let you know about issues that matter.
Sincerely,
TXU Energy




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