UPDATE, JULY 23, 2010–I’m happy and amazed to report that after calling AT&T once again, getting them to unblock Port 995 on their box, that it still didn’t turn on my email. So, I deleted the account from Mac Mail completely. After the tech comment post below, I decided to try his advice and reload ATT.net on Mac Mail. Before I even had the chance to configure server settings, it auto-filled almost all the information I could needed for it to work, and I’ve not had any issues since.
So, you can still read my rant below, however, I advise you at this juncture to NOT call ConnecTech at AT&T and call the freebie service they have and ask them to unblock Port 995. Once they do, delete your att.net account if it’s not working. Try rebooting your machine. Then reloading the att.net account in Mail. If it’s still not working, delete it again, and then wait 24 hours to see if things rattle around in the AT&T servers. Then reload and see if you were as lucky as I. If not, please let me know. I can still rail more on AT&T. I’m getting used to it.
UPDATE: I called the tech support for AT&T today to see if they could help me with my Mac Mail and my non-working Att.net email account. No luck. This guy checked all the settings with me again, and then said, “If they’re all right, the only thing left to do is call Apple.”
I’ve had AT&T’s U-Verse bumble, I mean, bundle, since I moved in here in April. The Email with my att.net account worked for part of the first day. I’ve called them, and today, three months later, I chatted with ARUN. Ultimately, after giving me information already on the AT&T website which I have already configured in my computer, he suggested I call a super tech number for AT&T and PAY FOR ADDITIONAL SUPPORT. Pay to get my fricken email to work on AT&T in my Mail Account on a Mac? Are guys nuts?
Here, don’t believe this is how the conversation went down, read for yourself:
SystemWelcome Mr. Donald Claxton.SystemConnecting to server. Please wait…SystemConnection with server established.YouTechnical Support Topic: U-verse EmailSystem
as277s(ARUN) has joined this session!SystemConnected with as277s(ARUN)
as277s(ARUN)Hello, Mr. Donald Claxton. Thank you for contacting AT&T U-verse Technical Support. My name is Arun (as277s).
as277s(ARUN)May I please have the billing account number associated with your U-Verse account?
You 555 555 1212
as277s(ARUN)Thank you for providing me with the number.as277
s(ARUN)Mr.Claxton, if by chance we are disconnected from this chat session, I would like you to re-enter our chat service line, and ask for Arun (as277s).
as277s(ARUN)Just to verify, am I chatting with the account holder?
as277s(ARUN)Thank you.as277s(ARUN)May I please have your preferred email address for future reference?
as277s(ARUN)Thank you for providing me with the email address.
as277s(ARUN)How may I help you with your U-verse services today?
You: I use a Mac. I’m not receiving or able to send email through my att.net account. I have it configured to port 995
as277s(ARUN)Let me try unblock the port which is responsible for outgoing emails. (WHY WOULD THEY EVEN BE BLOCKING IT?!)
as277s(ARUN)Please stay online for 2 minutes while I unblock the port.
as277s(ARUN)Thank you for waiting patiently, Mr.Claxton.Youk
as277s(ARUN)I did unblock the port from our end.
as277s(ARUN)Please do check if you are able to send and receive emails now.
You: no, I can’t
as277s(ARUN)I am sorry unblocking the port did not fix the issue.
as277s(ARUN)In order to resolve this issue, I recommend that you please contact the connectech team at 1800-344-1734 who would be able to help you with the client email settings.
as277s(ARUN)AT&T ConnecTech team can provide additional support options.
as277s(ARUN)AT&T ConnecTech is an additional fee based service, which provides a wide variety of in-home and over-the-phone support services for a broad range of TV and PC needs.
You: I have to pay to get you to fix what doesn’t work right on your end?
as277s(ARUN)There is some settings on the MAC computer which has to be modified to receive and send the emails on client email.
as277s(ARUN)However I would be able to get the provide you with the incoming and outgoing port numbers and the server addresses which needs to be used for the client email configuration.
You what are they?
as277s(ARUN)The incoming server address is ‘pop.att.yahoo.com’ and the outgoing server address is ‘smtp.att.yahoo.com’.
as277s(ARUN)The Incoming Mail Server is POP3 and the port number is 995.
as277s(ARUN)The Outgoing Mail Server is SMTP and the port number is 465.
as277s(ARUN)It is just because we have very limited resources working on this issue to configure the client email.
as277s(ARUN)However the connectech team would be able to help you in configuring the client email.
as277s(ARUN)Also try contacting the MAC support team before contacting the connectech team.
as277s(ARUN)The MAC support team would be able to configure their client email settings without any fee.
I’ll be damned if I’m going to pay more money for them to tell me how to adjust when they should be offering without even having to call. AT&T not knowing how to work with Apple products? Are you kidding me?